Dear All,
One of the Customer from Africa is currently working with Smartplant Instrumentation (2009 SP3 (09.00.03.0189)) which is mandatory for them to use.
A portion of the deliverables of their scope is to produce custom reports created in Infomaker and then import the PSR file to SPI where the report template is populated from the database directly in the Smartplant tool(using the PSR created in Infomaker). However there is a technical constraint imposed by this specific version of SPI. That is that the only PSR report that will function correctly in the tool itself has to be created in Infomaker 11 service pack 2.
They have tested the trial version of Infomaker 12. It works 100% except as soon as they try to import the created PSR file to the tool and retrieve the data from the database the tool “Boms” out with the following error message:
“Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: INTOOLS.EXE
Application Version: 9.0.3.1
Application Timestamp: 4bd7ad16
Fault Module Name: pbdwe110.dll
Fault Module Version: 11.2.0.9027
Fault Module Timestamp: 4bd7afb3
Exception Code: c0000005
Exception Offset: 000e85ee
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 7177
Where the reports created in version 11 works flawlessly???
Can anyone suggest a work around using version 12, but maybe saving the file in an earlier version format, or some adjustments to settings, or something.
Thank you in advance for your help and assistance.
Cheers,
Anshuman